lucky calico Privacy Policy for Filipino Players

When you register an account on lucky calico, we collect the personal information you provide directly, including your full name, date of birth, email address, and contact number. We also collect your preferred currency and payment details necessary to process deposits and withdrawals in Philippine pesos. During the account verification process, we may request a government-issued identification document to confirm your identity and age in compliance with Philippine regulations. When you use our platform — whether on mobile or desktop — we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect sensitive personal information beyond what is strictly necessary for account management, regulatory compliance, and the safe operation of our gaming services. All data collection is conducted transparently and in accordance with the Data Privacy Act of 2012 of the Philippines.

The personal data we collect is used primarily to create and manage your lucky calico account, process your transactions in Philippine pesos, and deliver the gaming services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — we do not send unsolicited marketing messages without your consent. Your identity and age verification data is used solely to comply with Philippine regulatory requirements and to ensure that only eligible adults can access our platform. Technical and session data is analysed to monitor platform performance, investigate potential fraud or abuse, and continuously improve the security and reliability of our services. We may use aggregated, anonymised data for internal analytics and product development purposes, but this data cannot be used to identify any individual player. lucky calico does not sell, rent, or trade your personal data to third-party advertisers or marketing companies under any circumstances. Any use of your data beyond the purposes described in this policy will only occur with your explicit consent or as required by Philippine law.

lucky calico may share your personal data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are bound by strict data protection agreements. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights and safety of our players and the platform. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your personal data with third-party advertisers, data brokers, or social media platforms for commercial purposes. All third parties with whom we share data are required to handle your information in a manner consistent with this Privacy Policy and applicable Philippine data protection laws. If you have concerns about how a specific third party handles your data, you may contact us using the details provided at the end of this policy. We review our third-party data sharing arrangements regularly to ensure ongoing compliance and the highest standard of data protection for Filipino players.

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and payment information remain protected at all times. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems and the data we hold. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes required by law. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your lucky calico account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately so we can take prompt action to protect your information.

Under the Data Privacy Act of 2012 of the Philippines, you have the right to be informed about how your personal data is collected and used, and this Privacy Policy is our primary means of fulfilling that obligation. You have the right to access the personal data we hold about you at any time by submitting a request through our support channels, and we will respond within the timeframe required by Philippine law. If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it promptly. You may also request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must comply with. You have the right to object to the processing of your personal data for purposes beyond those described in this policy, and to withdraw any consent you have previously given. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to honouring all data subject rights requests in a timely, transparent, and respectful manner.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes described in this Privacy Policy. Certain categories of data — particularly those related to financial transactions and identity verification — may be retained for longer periods in order to comply with Philippine anti-money laundering regulations and other applicable legal requirements. When your data is no longer required for any lawful purpose, we will securely delete or anonymise it in accordance with our internal data retention schedule. You may request early deletion of your data by contacting our support team, though we may be unable to fulfil such requests where retention is required by law. We review our data retention practices periodically to ensure that we are not holding personal data for longer than is necessary or proportionate. Anonymised and aggregated data derived from your account activity may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you. If you have questions about how long specific categories of your data are retained, please reach out to us through the contact details provided below.

lucky calico reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes to this policy, we will notify registered players through a prominent notice on the platform or via the contact details associated with your account. The date at the top of this page indicates when the policy was last reviewed, and we encourage you to check back periodically to stay informed. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to request account closure and data deletion where applicable. We will always maintain a clear and accessible version of our current Privacy Policy on this page for your reference. For any questions or concerns about this policy or how your data is handled, please contact our support team at the address listed below.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please do not hesitate to get in touch with our support team. You can reach us by email at: support at luckycalico.fun. We aim to respond to all data privacy enquiries within a reasonable timeframe and will always treat your concerns with the seriousness and respect they deserve. For general questions about the platform, you may also visit our FAQ page, which covers many common topics related to accounts, payments, and responsible gaming. If you wish to exercise any of your data subject rights under Philippine law, please include your registered account email address and a clear description of your request so we can process it efficiently.